Frequently Asked Questions

Take a Course, Pass a Test, Save a Life!

A list of our Frequently Asked Questions and answers can be found below. As always, if you have questions you don’t see listed here, feel free to contact us anytime.

Do I need to be a medical professional?

There is a common misconception that CPR and First Aid training is only for medical professionals, but that's simply not true. Being certified in CPR and First Aid should be no different than wearing a seat belt. Everybody should do it.

Why should I get certified?

It is a fact that 7 out of 10 Americans do not know what to do during a medical emergency. In these kinds of emergency situations every second counts and being certified means YOU could help save someone you care about!

What is taught in the program?

There are 3 course options at Emergency Online Training which include Adult CPR, AED, & Choking Relief, Child & Infant CPR, AED, & Choking Relief, and First Aid Training. Each of these online programs take about 60- 90 minutes and adhere to the strict guidelines of the AHA, ILCOR, and OSHA.

How long does each course take?

Each course takes approximately 60-90 minutes to complete if you watch the videos from start to finish in one sitting. However, you can pause, rewind, stop and come back anytime to complete the training at your convenience.

Is your program fully accredited?

Many people assume there is a national accrediting agency for CPR training and certification, but there is no such body. That said, our training programs strictly adhere to the same guidelines as the AHA, ILCOR, and OSHA.

How do I get my certificate?

After you take courses you will be able to take our online test. Once you pass the test you will be given the option to download and print your certificates and a wallet card to keep close at hand.

What if I don't pass the test?

After you complete your test you will receive a scorecard which indicates which questions you got wrong so you can go back and review the training again to find the correct answers. You can retest anytime to get your certifications.

Is your program guaranteed?

While we are confident that you will be completely satisfied with each of our Emergency Online Training courses, we do stand behind them 100% and offer a 3o day money back guarantee.

How do I contact your support?

If you have any questions about your account or need support with your video training such as login issues you can contact our friendly and knowledgeable support staff by clicking here anytime.

How long is my certificate valid?

Your CPR and First Aid certificates are valid for 2 years, as is your subscription to the Emergency Online Training program. At the end of 2 years you can resubscribe and retest in order to update your certification(s).

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